Refund Policy

What items are returnable?

  • - Within 30 days from the date of purchase
    - In new and unused condition
    - In the original packaging with tags intact

What items are non-refundable?

  • All sale items. This includes merchandise marked down during flash sales, seasonal promotions, and special offers.

How will I be refunded?

  • You will be refunded in the original form of payment or for store credit (if applicable). Please note, we have no control over your banking institution and they may require additional days to process and post the transaction to your account. Shipping and handling on returned merchandise is non-refundable.

How soon will I get my refund?

  • Once your returned item is received and inspected, you will be notified by email. You will also be informed about the approval or rejection of your refund request. If approved, the refund request will be processed within 5-7 working days after approval.

How do I return?

  • - Email hello@toddletot.com
    - Include your order number and email address
    - Once your request is approved, you will receive a confirmation email with shipping guidelines

Can I change my order?

  • If you made an error when placing your order, contact hello@toddletot.com as soon as possible and we will do our best to assist you. Once an order has been fully processed, we cannot make changes.

How do I make an exchange?

  • We allow exchanges on a case-by-case basis. If the exchange request is approved, the replaced item will be shipped to you. For questions or concerns, email hello@toddletot.com

What if I received a damaged or incorrect item?

  • If you receive a damaged item or item(s) in error, please contact hello@toddletot.com within seven days of the delivered date to discuss refund and return options.

How do I ship back the item(s)?

  • For instructions on how to ship the returned products, refer to the email received after placing your return request.

I need more help

  • No problem! We're here to help :)
    Please email us at hello@toddletot.com